FAQs

1. Can My Payment Information Be Safe When Buying Jewelry Online?

 You can rest assured! During online payment, all information will be filled out on an SSL-encrypted secure page. These information will be encrypted and directly transmitted to the professional credit card service provider system for review and authorization. They will not be stored on our servers. We will fully protect your payment security.

 2. Are There Any Things To Note When Filling In The Delivery Address?

 Since the website system defaults to English recognition, the delivery address (including punctuation marks) you fill in (including the address) needs to be entered using the English input method. If there are non-English letters in the address, such as "ñ" or "ü", it is recommended to replace them with similar English letters, like replacing "ñ" with "n", to avoid affecting the delivery due to address recognition issues.

 3. Can I Modify The Delivery Address After Placing An Order?

 Once the order enters the processing stage or has been dispatched, the delivery address cannot be modified. To ensure that your jewelry can be delivered smoothly, it is recommended that you fill in your permanent address. Try not to fill in vacation addresses - after all, we cannot predict how long the local customs will detain the package, to avoid delaying your receipt of the jewelry.

 4. If I Receive One Less Piece Of Jewelry, What Should I Do?

 If you find that there is one less piece of jewelry in the order, please contact us immediately by email at support@nutrocy.com and tell us the order number and the information about the missing jewelry. We will verify the situation as soon as possible and help you solve the problem, so that you can receive the complete jewelry as soon as possible.

 5. How Can I Maintain Different Types Of Jewelry To Use Them For A Longer Time?

 The maintenance methods for different types of jewelry are different. For example, silver jewelry is prone to oxidation and darkening. Don't let it come into contact with perfumes or skin care products. When not wearing it, put it in a sealed bag. K gold jewelry should avoid rubbing against hard objects, otherwise it is easy to scratch. Regularly wipe it with a soft cloth to maintain its luster. Pearl jewelry is afraid of sweat and acid. After wearing it in summer, it is best to wipe it with a clean cloth. We have detailed maintenance guidelines for each material on our website. You can also ask the customer service for them, and we can give you exclusive maintenance suggestions.

 6. I Don't Know The Size Of The Ring / Bracelet I Wear. How Can I Choose?

 You can find the size measurement methods for rings and bracelets on our website's "Size Guide" page - for example, measure the circumference of your finger or wrist with a soft tape measure, and then select the corresponding size from the size table. If you are still unsure, tell the customer service the measurement values, and we can also recommend a suitable size for you to avoid choosing too large or too small.

 7. Do You Offer Jewelry Repair Services?

 We do offer jewelry repair services. If your jewelry is damaged, such as a broken chain or loose gemstones, please contact our customer service staff and describe the specific situation. We will arrange for the repair for you. The repair time will depend on the specific circumstances and is usually completed within 3 working days for assessment and informing you of the repair cost and estimated duration.

 8. I Would Like To Have A Piece Of Personalized Jewelry Made. Can You Offer This Service?

 Sure! We are more than happy to help you create a one-of-a-kind personalized piece of jewelry. You can contact us at support@nutrocy.com and provide us with detailed information about your design ideas, material preferences, size requirements, etc. Our designers will communicate with you and work together to turn your creativity into reality. The customization period depend on the complexity of the design.